Privacy Policy
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1. Introduction
Welcome to Tessera.
Tessera (“we,” “us,” or “our”) operates the website https://www.tessera.ph (the “Website”). This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through your use of our Website, products, and services.
By accessing or using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Privacy Policy forms part of and should be read together with our Terms and Conditions and Exchange Policy (No Refund).
2. Information We Collect
We collect only information that is necessary for legitimate business purposes.
a. Personal Information:
- Full name
- Email address
- Contact number
- Billing and delivery address
- Order and transaction details
b. Usage and Technical Information:
- IP address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, security, and user experience. You may disable cookies through your browser settings, but some features may not function properly.
3. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and service notices
- Improve Website functionality and user experience
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
Marketing communications are sent only if you have opted in and may be unsubscribed from at any time.
4. Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share information with:
- Payment processors (e.g., Paynamics)
- Logistics and courier partners
- IT, hosting, and analytics service providers
- Government authorities when required by law
All third parties are contractually obligated to protect your information.
5. Payment Processing
Payments made through our Website are processed by third-party payment service providers, including Paynamics. Tessera does not store or process credit card or payment credentials. Payment information is handled securely in accordance with applicable PCI-DSS standards.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill transaction and service purposes
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. While we strive to protect your information, no system can guarantee absolute security.
8. Your Data Privacy Rights
Philippines (RA 10173 – Data Privacy Act of 2012)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion or restriction where legally allowed
- Withdraw consent, subject to legal and contractual limitations
- International Users (GDPR / CCPA where applicable)
If applicable, you may also request access, correction, deletion, or portability of your data. Identity verification may be required.
9. Children’s Privacy
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and become effective upon publication.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact: customerservice@tessera.ph